IT Support · Hamilton & the Waikato
JC-Tech is owner-operated IT support for Hamilton business. You get Jules: not a ticket number, not a queue, and not a different technician every time something breaks.
What we do
From the desk you're sitting at to the fibre coming into the building: planned, installed, secured and supported.
A flat monthly fee covering day-to-day support, monitoring and patching. Budget it once, forget it.
Antivirus, patching, threat detection and remote remediation across every machine you own.
Email, Teams, SharePoint and Azure: set up properly, licensed correctly, backed up.
Switching, structured cabling and Wi-Fi that reaches the back shed. Designed, not guessed.
Business-grade firewalls deployed and managed: policy, VPN, patching and reporting included.
Off the old PABX and onto a cloud phone system: mobile apps, hunt groups, call recording.
IP camera systems for offices, yards and workshops, with remote viewing that actually works.
Fibre, fixed wireless and rural links: the lookup, the order, the install and the router.
Plans and data SIMs on the major NZ carriers, with one person to call when a phone goes missing.
Site-to-site links between offices and secure access for staff working from home.
Laptops, desktops, servers and switches: sourced, configured and delivered ready to go.
Office moves, cloud migrations, network refreshes: fixed-price or hourly, your call.
Why JC-Tech
Bigger providers put a help desk between you and the person who knows your setup. JC-Tech doesn't have one, because there's no need for it.
The person who set it up is the person who fixes it. No handovers, no re-explaining your setup every time.
Based here, working here. When something needs hands on it, it's a short drive, not a courier and a wait.
Fixed price when you want certainty, hourly when that's cheaper. You'll be told which one suits before you commit.
Month to month. If the service stops being worth it, you leave, and you take your documentation with you.
How it gets fixed
A good chunk of business IT problems don't need anyone on site: they need someone competent looking at it quickly.
Coverage
On-site across the city: CBD, Te Rapa, Frankton and the industrial areas.
Cambridge, Te Awamutu, Morrinsville, Ngāruawāhia and the surrounding rural areas.
Multi-site clients and remote-only support anywhere in New Zealand.
Getting started
A free walk-through of your current setup: what's working, what's a risk, what's costing you money.
You get a written recommendation and a price. If nothing needs changing yet, you'll be told that too.
Handover from your current provider, documentation built, monitoring on. Usually inside a fortnight.
Ring it through and you'll get a person, not a queue. If it can be fixed remotely, it usually is before the callout would have arrived.
Questions
Get in touch
Tell us what's going on and you'll get a straight answer: a fix, a plan or a price.